Frequently Asked Questions (FAQ)

Orders & Payment

How do I place an order?
To place an order, simply browse our collection, select your desired items and sizes, and add them to your cart. Proceed to checkout to enter your delivery details and complete your payment.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer payment through various secure third-party processors.

I entered an incorrect discount code. Can I change it?
Discount codes must be entered before completing your purchase. Unfortunately, we cannot apply a discount code to an order after it has been placed.

How can I check the status of my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor its progress.

I haven’t received my order confirmation email. What should I do?
Please first check your junk or spam folder. If you still cannot locate the email, it is possible there was a typo in your email address during checkout. Please use our online contact form for further assistance.

Delivery & Shipping

How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. Standard delivery typically arrives within a few business days. You can see estimated timeframes at checkout.

Do you ship worldwide?
Yes, we offer international shipping to numerous countries. Shipping costs and delivery times will be calculated based on your destination during the checkout process.

How much does shipping cost?
Shipping costs are calculated based on your delivery address and the selected shipping method. The exact cost will be displayed before you finalize your purchase.

Can I change my delivery address after ordering?
We are only able to modify the delivery address if the order has not yet been processed and shipped. Please contact us immediately via the online form with your order number and the correct details.

Returns & Exchanges

What is your returns policy?
We offer a hassle-free returns policy. You may return unworn, unwashed items with original tags attached within a specified period from the delivery date for a full refund or exchange.

How do I return an item?
To initiate a return, please visit our returns portal. You will need your order number and email address to generate a returns label and instructions.

How long does it take to process a refund?
Once we receive your returned item, our team will process it within a few business days. Your refund will then be issued to your original payment method. Please allow additional time for the refund to appear in your account, depending on your bank’s processing times.

Products & Sizing

How does your sizing work?
We provide a detailed size guide for each of our products. Please refer to the specific garment’s guide and measurement chart to find your perfect fit.

What are your products made from?
Our products are crafted from high-quality, sustainable materials. The primary fabric composition for each item is listed on its product page.

My item arrived with a fault. What should I do?
We sincerely apologize for any inconvenience. Please contact our support team via the online form with your order number and details, including photographs of the fault. We will swiftly arrange a replacement or refund.

Account & Website

How do I create an account?
You can create an account during the checkout process or by selecting the option to register on the website. An account allows you to track orders and save your details for faster shopping.

I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page. Enter your registered email address, and you will receive instructions to create a new password.

Discounts & Promotions

How do I use a discount code?
Enter your valid code into the promotional code box during checkout and click “apply.” The discount will be subtracted from your order total.

Where can I find information about current sales?
Information on all current promotions and sales is available on our website’s dedicated promotions page. You can also sign up for our newsletter to receive exclusive offers.

Sustainability

What are you doing to be more sustainable?
We are committed to ethical and sustainable practices. This includes using recycled materials, ensuring ethical manufacturing, and continuously working to reduce our environmental impact throughout our supply chain.